Refund policy
Our Return Policy
You have 30 days from the date of receiving your item to request a return.
To be eligible for a return, the item must be in its original condition, unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at info@eufoniaofficial.com. Returns should be sent to the following address:
Str. Baccelliera, 2, 41126 Modena MO, Italy
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned without prior approval will not be accepted.
For any return inquiries, feel free to contact us anytime at info@eufoniaofficial.com.
Damages & Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and find a suitable solution.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as:
- Perishable goods (e.g., food, flowers, plants)
- Custom-made or personalized items
- Personal care products (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you have any doubts about a specific item, please contact us.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
14-Day Cooling-Off Period (EU)
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing justification.
As with standard returns, the item must be in its original condition, unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, a refund will be processed within 10 business days via your original payment method.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at info@eufoniaofficial.com.