FAQ
In this section you will find our answers to your most frequently asked questions about orders, shipments, purchases and deliveries, about registering on the site and about all the services that Eufonia offers you. If you need further assistance, remember that you can always contact our Customer Service.
ASSISTANCE
IN CASE OF PROBLEMS WHO SHOULD I CONTACT FOR ASSISTANCE?
For purchases in stores or other online retailers, it is essential to contact the store where the purchase was made. For purchases made on the website www.eufoniaofficial.com, we invite you to contact our Customer Service.
REGISTRATION AND ONLINE ACCOUNT - HOW DO I REGISTER?
To register, simply enter the required information at the following link and choose a password. Registration is simple and free and registered users can save their favorite products in the Wish List and access all information relating to orders and returns.
REGISTRATION AND ONLINE ACCOUNT - DO I NEED TO BE REGISTERED TO PURCHASE ON THE SHOP?
No, you do not need to be registered to purchase on the shop, but you will not be able to view orders placed in your private area.
REGISTRATION AND ONLINE ACCOUNT - HOW CAN I MODIFY MY ACCOUNT DETAILS?
To modify your Account data, you must access your profile by entering your email address and password. By selecting the section
MY ORDER - CAN I MODIFY OR CANCEL MY ORDER?
Once the order has been placed it is no longer possible to modify or cancel it. It will be necessary to wait for delivery to proceed with the withdrawal. To exercise the right to withdraw, consult the instructions on our Returns and Refunds page
RETURNS AND REFUNDS - IS IT POSSIBLE TO RETURN A RETURN TO A PHYSICAL POINT OF SALE?
No, under no circumstances can returns be delivered to physical sales points.
RETURNS AND REFUNDS - HOW CAN I MAKE A RETURN?
Returning a product is quick and easy, visit our Returns and Refunds page
RETURNS AND REFUNDS - HOW WILL I BE REFUNDED?
All returned items will be refunded to the payment instrument used for the purchase (credit card, prepaid) or by bank transfer (in the case of payment by bank transfer).
SHOPPING IN STORES - WHO SHOULD I CONTACT FOR ASSISTANCE IN CASE OF PROBLEMS?
For items purchased in stores, it is essential to contact the store where you made the purchase.
Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy. -
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. -
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
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The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within a month after the purchase is made.
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In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.
In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.
In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.