FAQ

In this section you will find our answers to your most frequently asked questions about orders, shipments, purchases and deliveries, about registering on the site and about all the services that Eufonia offers you. If you need further assistance, remember that you can always contact our Customer Service.

ASSISTANCE

IN CASE OF PROBLEMS WHO SHOULD I CONTACT FOR ASSISTANCE?

For purchases in stores or other online retailers, it is essential to contact the store where the purchase was made. For purchases made on the website www.eufoniaofficial.com, we invite you to contact our Customer Service.

REGISTRATION AND ONLINE ACCOUNT - HOW DO I REGISTER?

To register, simply enter the required information at the following link and choose a password. Registration is simple and free and registered users can save their favorite products in the Wish List and access all information relating to orders and returns.

REGISTRATION AND ONLINE ACCOUNT - DO I NEED TO BE REGISTERED TO PURCHASE ON THE SHOP?

No, you do not need to be registered to purchase on the shop, but you will not be able to view orders placed in your private area.

REGISTRATION AND ONLINE ACCOUNT - HOW CAN I MODIFY MY ACCOUNT DETAILS?

To modify your Account data, you must access your profile by entering your email address and password. By selecting the section

MY ORDER - CAN I MODIFY OR CANCEL MY ORDER?

Once the order has been placed it is no longer possible to modify or cancel it. It will be necessary to wait for delivery to proceed with the withdrawal. To exercise the right to withdraw, consult the instructions on our Returns and Refunds page

RETURNS AND REFUNDS - IS IT POSSIBLE TO RETURN A RETURN TO A PHYSICAL POINT OF SALE?

No, under no circumstances can returns be delivered to physical sales points.

RETURNS AND REFUNDS - HOW CAN I MAKE A RETURN?

Returning a product is quick and easy, visit our Returns and Refunds page

RETURNS AND REFUNDS - HOW WILL I BE REFUNDED?

All returned items will be refunded to the payment instrument used for the purchase (credit card, prepaid) or by bank transfer (in the case of payment by bank transfer).

SHOPPING IN STORES - WHO SHOULD I CONTACT FOR ASSISTANCE IN CASE OF PROBLEMS?

For items purchased in stores, it is essential to contact the store where you made the purchase.

Payments & Safety

Shipping & Delivery

Warranty & Repair

Returns & Refunds