In this section you will find our answers to your most frequently asked questions about orders, shipments, purchases and deliveries, about registering on the site and about all the services that Eufonia offers you. If you need further assistance, remember that you can always contact our Customer Service.
For purchases in stores or other online retailers, it is essential to contact the store where the purchase was made. For purchases made on the website www.eufoniaofficial.com, we invite you to contact our Customer Service.
To register, simply enter the required information at the following link and choose a password. Registration is simple and free and registered users can save their favorite products in the Wish List and access all information relating to orders and returns.
No, you do not need to be registered to purchase on the shop, but you will not be able to view orders placed in your private area.
To modify your Account data, you must access your profile by entering your email address and password. By selecting the section
Once the order has been placed it is no longer possible to modify or cancel it. It will be necessary to wait for delivery to proceed with the withdrawal. To exercise the right to withdraw, consult the instructions on our Returns and Refunds page
No, under no circumstances can returns be delivered to physical sales points.
Returning a product is quick and easy, visit our Returns and Refunds page
All returned items will be refunded to the payment instrument used for the purchase (credit card, prepaid) or by bank transfer (in the case of payment by bank transfer).
For items purchased in stores, it is essential to contact the store where you made the purchase.